Returns & Exchanges

At KOOKAÏ, we want you to be completely in love with your purchase. If you change your mind, you can return your items within 21 days for a refund on full-price styles or an exchange for sale items.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Package Your Items

Ensure all garments are in their original condition, unworn and unwashed, with all KOOKAÏ security tags and labels still attached.

3

Post Your Parcel

Print your generated shipping label and drop your package at any authorized postal service point or courier location.

4

Receive Your Refund

Once our quality control team inspects your return, we will process your refund or exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing